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Privacy Policy

Effective Date: Upon Launch
 
MetamorphU (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our website, products, and services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect
We collect the following types of personal information:

  • Personal Information:
    First name, last name, email address, billing details, and any other information provided through forms, such as the “Contact us” form, or interactions with our website.

  • Payment Information: Payment information is stored only if you select the "Save card details for next time" checkbox at checkout when purchasing a coaching plan or course as a member.

  • Progress Notes:
    Non-sensitive information progress notes captured during coaching sessions, which may include session topics, action items, general goals, and observations. These notes are securely stored, accessible only to authorised coaching staff, and used solely to enhance your coaching experience.

  • Feedback Forms:
    When you complete a feedback form regarding our digital products or services, we collect the information you provide, which includes product ratings, comments, suggestions, and your contact details. This data is used to help us improve our offerings and customer experience. Participation is voluntary, and any personal data shared will be processed in accordance with this Privacy Policy.

  • Automatically Collected Information: Includes IP address, login details, email address, computer and connection information, purchase history, session information (e.g., page response times, length of visits to certain pages, page interaction information), and information collected through cookies and tracking technologies. Automatically collected data is primarily used for aggregate analysis. Some data may be linked to your account for security and service improvement purposes.


2. How We Collect Information
We collect information in the following ways:

  • Directly from You: Through contact and checkout forms, email subscriptions, as progress notes during sessions, session bookings, and purchases.

  • Automatically: Using cookies and tracking tools, which gather data about your interaction with our website.

  • Third-Party Services: We integrate with external service providers to facilitate transactions and operations, including:

    • Payment Processing, including the optional storage of payment details when selected at checkout. 

    • Accounting, invoicing, and tax compliance. 

    • Video conferencing.​

  • Cookies and Tracking: For more details on cookies and tracking technologies, please see section 6 below. 


3. Why We Collect Personal Information
We collect personal information for the following purposes:

  • Contractual Necessity: 

    • To manage coaching sessions, bookings, and purchases, and to fulfil services as agreed with users.

    • To process transactions and facilitate payments for faster future purchases.

  • Legitimate Interests:

    • To record and manage progress notes, perform analytics, and improve website functionality.

    • To offer a more convenient checkout experience for customers who choose to store their payment details.

  • Consent: To send newsletters and marketing communications (only with your explicit consent).

  • Legal Obligations: To comply with tax, accounting, and other legal requirements.


4. How We Store, Use, Share, and Disclose Information

  • Storage: Your data is securely stored on our platform’s servers and relevant third-party platforms based on their function, such as Stripe for payment data, Elorus and myDATA for accounting and invoicing, and Zoom for online sessions. 
    Personal data may be transferred to and processed in countries outside your location where our service providers operate. These transfers are made in compliance with applicable data protection laws, ensuring adequate safeguards for your data, such as the use of Standard Contractual Clauses or other legally recognised mechanisms.
    If you opt to save your payment details at checkout, they will be securely stored on our platform’s secure payment system.

    • ​We do not store or have direct access to your full card details.

    • Stripe securely processes payments and manages stored payment details in compliance with PCI DSS Level 1 security standards.

    • You can view, update, or remove your stored payment details at any time through your account settings.

  • Usage: Data is used only for the purposes outlined above.

  • Sharing:

    • ​Stripe for payment processing.

    • Elorus and myDATA for accounting and invoicing purposes.

    • Zoom for online coaching sessions.

  • Disclosure: We may disclose personal data to comply with legal obligations, such as:

    • A valid legal warrant, subpoena, court order, or regulatory request.

    • Cooperation with law enforcement in investigations of criminal or fraudulent activity.

    • Compliance with tax or accounting regulations.
      Any disclosure of personal data will be strictly limited to what is necessary to comply with legal requirements, such as responding to a valid warrant or subpoena. Where legally permissible, we will notify you if your personal data is disclosed in response to a legal requirement.
       

We do not sell personal information.


5. How We Communicate with You
We communicate with you via:

  • Transactional Emails: For booking confirmations, cancellations, and order purchases. Transactional emails are necessary to fulfil our contractual obligations.

  • Marketing Emails: For updates, offers, and newsletters (only with your explicit opt-in).

  • Inquiries and Support: Through email correspondence.


6. Cookies and Tracking Tools
We use cookies to enhance user experience and analyse website traffic. Types of cookies include:

  • Essential Cookies: Necessary for the website’s functionality.

  • Marketing Cookies: These cookies are used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests.

  • Functional Cookies: These cookies collect data to remember choices users make to improve and give a more personalised experience.

  • Analytics Cookies: These cookies help us to understand how visitors interact with our website, discover errors and provide a better overall analytics.
     

Cookie Management: Users can manage their cookie preferences via the cookie banner that appears when they visit our website. This banner allows users to accept or reject non-essential cookies. Users may withdraw consent for non-essential cookies at any time by updating their preferences in the Cookie Settings.

7. User Consent and Rights

  • Consent: By interacting with our website, signing up for an account, or purchasing services, you consent to the processing of your personal data (e.g., name, email, billing details). Consent for marketing communications is explicitly obtained via a tick box at checkout.

  • Withdrawal of Consent: You can withdraw consent for marketing communications at any time via:

    • Requesting it through the "Contact Us" form on our website.

    • Emailing us at info@metamorphu.com.

    • Clicking the "Change of preferences" link in newsletters or marketing emails. Once you unsubscribe, we will retain your email address to ensure compliance with your opt-out request and prevent further communications.

  • Access, Correction, and Deletion: 

    • Registered users can access and update their basic information (e.g., name, email, billing address) through the user account area. 

    • Progress notes are not accessible via the user account area but can be requested at any time.

    • To exercise your rights, contact us via the "Contact Us" form or email info@metamorphu.com.

We will respond to all requests regarding access, correction, deletion, objection, or data portability within 30 days.

8. Data Retention

  • Accounting/Invoicing Records: Retained for a minimum of five years in accordance with the Greek Tax Procedures Code.

  • Personal Data: Retained until requested for deletion or for up to 12 months of inactivity to facilitate service for returning users. Data is not actively processed unless the customer reinitiates a service or interaction. Users will be notified before account deletion due to inactivity.

  • Progress Notes: Progress notes are retained for up to 12 months after the last session to ensure continuity and enhance the coaching experience for returning users.

  • If a deletion request is made, residual copies in backups may be retained for a limited time before secure deletion.

  • Users may request extended retention for legal, accounting, or personal reasons.


9. Privacy Policy Updates
We reserve the right to update this Privacy Policy. Users will be notified of any significant changes via email. The updated policy will also be posted on our website with the effective date. Users may object to material changes affecting their rights and, where applicable, request data deletion if they disagree with the changes.

10. Children’s Privacy
We do not knowingly collect personal information from individuals under 16. If you believe a minor has provided us with personal information, please contact us to request its deletion.

11. Contact Information
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

  • Email: info@metamorphu.com

  • Contact Form: Available on our website under the "Contact us" section.


Thank you for trusting MetamorphU. Your privacy is our priority.

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